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Terms and Conditions

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Currency


All transactions are processed in Australian Dollars (AUD). All references to "$" on this website shall be understood to be references to Australian Dollars.

Payment


Online payment options include VISA, MasterCard, American Express, PayPal, Cheque, Money Order and Direct Deposit (EFT). The credit card holder must be either the billing or shipping recipient. Picking up of an order may be arranged by appointment as the Neighbourhood Watch Shop is an ‘online facility’. Orders being picked up may be paid by EFTPOS, credit card, cheque, money order or cash.

Shipping and Delivery Policy

We deliver products using RED Express Parcel Deliveries, Couriers Please, Australian Post and or TNT Express Deliveries. We aim to ship all orders, where products are in stock, within 48 business hours of receipt of order. Shipping times are estimated at between up to 5 business days (in Australia) depending on your location and are subject to the limitations of our third party carriers. All risk of loss or damage to the products passes to you when we dispatch the products unless you have opted for Parcel Protection (additional costs apply depending on destination). If for any reason we are unable to dispatch your order we will notify you within 5 business days.

Parcel Protection

Parcel Protection is an option you may take to protect your products while they are in transit to you. If your products do not arrive and there has been no activity on the tracking schedule for four business days, contact us and we will endeavor to track them down. Upon confirmation from the courier that they cannot locate the parcel or provide us with proof of delivery, we will ship your order again. Parcel Protection also covers items that arrive damaged in transit. In such events advise us within three days of receipt of delivery and email or post a photograph of the damage to verify it occurred in transit. Once we receive the damaged product back and we confirm the fault we will have a replacement shipped out. If we cannot replace the item, we will provide you with a full refund.

Warranty Protection


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Warranty Protection is a vital part of ony online purchase and it is important to know that your purchase is covered by a warranty should something malfunction. Many products in the Shop will have thier own specific warranty certificate or statement that will be included with the product when you purchase it. It may also be stated on the Shop website where the item is described. Failing any specific warranty that may come with the product, the Neighbourhood Watch Shop warrants the items being sold for three (3) months. A warranty against defects is provided in addition to consumer guarantees and does not limit or replace them.

Warranty Claims


Warranties issued by the Neighbourhood Watch Shop may be in addition to warranties offered by the Manufacturer of products sold in our Shop. Where there is no written manufacturers warranty included with your purchase, The Neighbourhood Watch Shop ("NHWS") shall offer the consumer a three (3) month warranty from the date of purchase. The NHWS warrants the goods to be free of manufacturing defects and in the event that one does occur, the Shop will at its own descretion provide either a repair or a replacement of the product to an equal or greater value.
Should you feel your product may be defective, cease using the goods and contact the Shop to arrange for a 'Goods Return Authority' ("GRA"). No product will be accepted back without a GRA clearly marked on the outside of the return. Please include a copy of your purchase reciept or invoice as well as a note describing the symptoms that made you feel the product might be defective. Should a product not be found defective, the item will be returned to the owner at thier expense. In the event that the goods are found to be defective the Shop shall repair or replace the item at its descretion and return the item to you free of charges including delivery.

Errors and Omissions Excepted (E&OE) or Unavailability

Where a product has been listed at the incorrect price or with an incorrect description or image due to typographical error or similar genuine mistake, we reserve the right to cancel the relevant transaction and offer the product to you again at the correct price and or with the correct information. Where your credit card has been charged, we will immediately refund your credit card for the total amount debited. Where a product is out of stock or is temporarily unavailable, we will endeavor to dispatch the product as soon as practical after we receive it from our supplier. Where a product becomes permanently unavailable, we will cancel the relevant order and where your credit card has been charged, we will immediately refund your credit card for the total amount debited. We will attempt to contact you to let you know before this is to occur.

Hyperlinks

The Neighbourhood Watch Shop website may from time to time contain hyperlinks to other Websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked Website. Any hyperlink on our Website to another Website does not imply our endorsement, support, or sponsorship of the operator of that Website nor of the information and/or products which they provide.

Privacy Policy

Neighbourhood Watch Shop is dedicated to keeping your details private. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us; that's all. Neighbourhood Watch Shop uses cookies to maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Neighbourhood Watch Shop only last while you’re browsing our website. We do not store persistent cookies on your computer.

Security Policy

When purchasing from our Website, your financial details are passed through a secure server using the highest strength 2048-bit signatures with 256 bit encryption SSL (secure sockets layer) technology which is the highest possible encryption levels for online transactions. 256-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

What if I am not satisfied with a product?

Neighbourhood Watch Shop is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product we will happily exchange, replace or refund your money if returned within 30 days. Please obtain a Goods Return Authority or GRA (admin@neighbourhoodwatchshop.com.au) prior to returning the unwanted item in its original condition along with a copy of the receipt and a brief note instructing us what action you would like us to take to:
Neighbourhood Watch Shop Distribution Center Post Office Box 3065 Aberfoyle Park 5159 South Australia
Please note that we do not have access to your credit card details so if you required a refund you will need to provide this information also.

Online One Stop Shop for Security & Safety Products 2016

Neighbourhood Watch Shop Pty Ltd
as Trustee for the NHWS Trust A.B.N. 60 548 176 369